RedlineTerms & privacy
Subscription and trial
Redline offers monthly and available yearly individual subscriptions, plus company subscriptions with named-user seats. Polar handles any trials, payment requirements and conversion disclosed at checkout. Account creation alone does not grant authoring access.
Cancellation and refunds
Manage subscriptions through Polar's customer portal. Contact support to request a refund; operators handle refunds through Polar. Any trial conversion or future billing is disclosed by Polar at checkout.
Offline licenses
Paid license files expire exactly 15 days after the earliest applicable date: the subscription period end, a scheduled subscription end, or an explicit key expiry. Trials last 30 days with no extra offline grace and are additionally capped by the trial end. A yearly paid file can remain valid offline for the full year plus grace, even after cancellation, refund or deactivation. These events stop new issuance when Polar reports ineligibility. Viewing, exporting and preserving unsaved work remain available after file expiry.
Account and activation data
We use WorkOS for sign-in and invitations, and Polar for subscriptions, payments and licenses. Necessary cookies keep you signed in. Your drawings stay on your computer and are not uploaded for licensing.
Website analytics
We use PostHog to understand site traffic and improve the site. With your permission, we use cookies, account-linked usage data and masked session replay. If you reject, analytics stays anonymous, without cookies or replay. Passwords, payment details and license files are excluded from analytics. Change your choice in Cookie settings; choices are remembered for 180 days. Do Not Track and Global Privacy Control disable analytics and advertising measurement.
Advertising measurement
We use Google Ads to measure advertising performance. Google receives basic visit, browser and network information without advertising cookies before you choose and if you reject. With your separate permission, we use advertising cookies and share ad-click identifiers, sign-ups, download clicks, trial starts and subscription payments, including renewals, with Google to measure which ads lead to these actions. We do not send email addresses, phone numbers or postal addresses for ad matching or enable personalized advertising. Change or withdraw permission in Cookie settings. Sign in to change permission for future account-linked measurements; signed-out changes apply only to this browser.
Contact
Contact support for account recovery, refunds, or questions about your data.