Terms & privacy
Subscription and trial
Every new Redline account gets a card-free 30-day trial starting at account creation. Trial access does not convert automatically to billing. Paid purchases are a separate choice, licensed per named user on a monthly company subscription.
Cancellation and refunds
Manage paid subscriptions through Polar's customer portal. Contact support to request a refund; operators handle refunds through Polar. Trial signup does not authorize any charge.
Offline licenses
Existing signed license files retain their stated expiry. Account trial files expire 30 days after account creation and cannot be renewed beyond that end. When a file expires, you can view and export existing projects and preserve unsaved work, but need a valid license to continue authoring. New paid activation is not yet enabled.
Account and activation data
WorkOS stores account identities and invitations; Polar manages paid subscriptions, seats, keys and activations. Protected browser cookies hold session credentials. We do not maintain a website licensing database or issuance ledger. Your local diagram files are not uploaded for licensing.
Website analytics
When enabled, PostHog receives pseudonymous visit and account identifiers, campaign attribution, referring domains, page views, link and form interactions, scroll depth, performance, and purchase milestones. We use these to understand acquisition and improve the product. We do not record input contents, authentication credentials, license files, or payment details. Do Not Track and Global Privacy Control disable browser-linked analytics.
Beta access and invitations
During closed beta, only approved applicants receive WorkOS application invitations to create an account. Every account gets the same automatic trial. There is no referral quota. Resend forwards access requests to our inbox; WorkOS handles invitation and email-code authentication. Optional product-update consent is separate from approval and is recorded against your verified email; mailing imports must respect unsubscribes.
Contact
Contact support for account recovery, refunds, or questions about your data.
Support contact details will be available before launch.